Frequently Asked Questions

General Pool Care

  • A. This depends on a number of factors — every pool is different. For most pools, monthly servicing is sufficient, but pools with high usage may benefit from weekly or fortnightly visits. Unsure what’s best for your pool? Our technicians can assess your setup and recommend the ideal schedule.

  • A: Our standard maintenance service is $88 (including GST). This includes vacuuming, leaf skimming, cleaning the skimmer and pump baskets, checking and cleaning the filter, and testing and balancing the water. Any chemicals required to adjust your water chemistry are an additional cost.

  • A: Yes. Our regular servicing includes the addition of chemicals, which we use routinely and understand how they react in your pool. Some owners prefer to use their own chemicals — if that’s the case, please let us know before your scheduled service, as chemicals are considered part of our standard service.

  • A: Not at all. As long as we have access to the pool area, we’ll take care of everything and send you a report or message once the job is complete.

  • A: Absolutely! We offer a Pool School / Pool Handover for new pool owners or those who want a refresher. This includes a comprehensive orientation of your system, an overview of chemicals, cleaning and maintenance tips, and ongoing support. While we’re there, we’ll also give your pool a clean to demonstrate exactly how everything works. The handover also includes a chemical test and balance. Note that chemicals are an additional cost.

Equipment & Repairs

  • A: Yes, we specialise in equipment installations and relocations. Whether you’re upgrading your system, moving equipment to a better position, or replacing old components, we’ll make sure everything runs efficiently and neatly.

  • A: Definitely. Turn the pump off and contact us. We’ll inspect the system, diagnose the issue, and provide a repair or replacement option that suits your setup.

  • A: Cartridge filters should be cleaned every 4–6 weeks and replaced every 1–2 years. Sand filters need regular backwashing and sand replacement roughly every 3–5 years, depending on usage.

Pricing & Service Area

  • Our standard service is $88 including GST. This covers cleaning and testing. Any chemicals required to balance the water are charged separately.

  • We service from Medowie to Singleton and surrounding areas. If you’re unsure whether we cover your location, please send us a message — we’re happy to confirm.

  • Yes. As a family-owned and operated business, we take pride in our reliability and honesty. If something isn’t right, we’ll make it right.

Water Chemistry & Cleaning

  • A: Green water means algae has taken hold. Get in touch\! We specialise in green pool recoveries, which include scrubbing walls and floors, adding specialised treatments, vacuuming to waste, cleaning filters and baskets, and rebalancing the water. Our goal is to restore your pool safely and efficiently so it’s crystal clear again.

  • A: Absolutely! We use a portable Water Link Spin Tester, which provides highly accurate readings. We also balance your pool chemicals on site to ensure your water stays safe and perfectly balanced.

  • A: Yes, we do. Cartridge filter cleans are available as an add-on to our chemical test and balance service for $15 per pool up to 2 filters.

  • A: Yes. Excess chlorine can bleach surfaces and irritate eyes or skin. Our professional testing ensures your chlorine level is safe and effective — never overdone.

Pool Installation & Renovation

  • Yes, we handle pool system installations including pumps, filters, chlorinators, automation, and heating. We can also assist with your pool setup and ensure your system is installed correctly.

  • No, we don’t perform fibreglass repairs ourselves. However, we have a great working relationship with highly recommended fibreglass repair specialists. If you’d like a trusted recommendation, please reach out to us.

Customer Care

  • Please make sure gates are unlocked and pets are safely secured, if necessary. That’s all — we’ll handle the rest!

  • Absolutely. We can schedule regular visits and send reminders so you never have to worry about pool care again.